Technical Support

RESULTS  |  RELIABILITY  |  ROUND THE CLOCK.

ABOVE provides software companies with 24-hour technical support services, which is a combination of online, email and voice tech for all their product/solutions. Our team members are highly skilled with a wide array of technical disciplines and 14+ years of experience providing service and support across large OEMS, enterprise and startups. We support our client’s customers around the clock, enabling them to commit 99.9% product uptime.

We can handle:

–    Problem isolation and resolution

–    Software installation and upgrade

–    Lab simulations

–    Interoperability testing

–    Remote diagnostics

–    Technology integration

–    SLA compliance

Our approach to providing outsourced Technical Support services is global, flexible, and tailor-made to meet your company’s specific service-level targets and metrics. We ensure maximum utilization, efficiency, cost savings and quality standards by lowering call-handle times, increasing first contact resolution, and improving case handling and closure rates.

ABOVE’s Global Support Strategy Development

We provide a team of experts who collaborate with organizations to develop a process that is tailored to their needs and one that will take prompt and effective actions when any issues arise. Some of the salient features are:

–    Access to seasoned technical support industry executives who will discuss your business objectives, support needs and key performance indicators

–    Creation of a comprehensive technical support strategy and rollout plan that spans the full lifecycle of your product portfolio

–    Recommended support systems including knowledge tracking and help desk software

–    Best practices for staffing and managing a global 24×7 customer support model

–    Best practices for marketing and selling technical support offerings

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